Windows updates and other software updates can mess with your audio settings, which can cause issues with the audio of your Sound Alerts services. Here are some of the steps you can follow to fix this issue.

Check the basic audio settings

Some updates, even the minor ones that tend to go unnoticed, can reset basic audio settings without your knowledge. 
So when the audio of your Sound Alerts suddenly stops working, it is always good to check your basic audio settings of Windows and your streaming software. 
An excellent way to start there is to ensure the correct audio device is selected. 
You can also use our article about Sound Issues here and our audio troubleshooting video to ensure that your audio settings are correct.
AfterUpdate.png

Check your network security settings

Updates can also affect your connection to Sound Alerts by changing your network's security settings
This can also be caused by something external, such as your ISP (Internet Service Provider). 
In this case, you might want to check if you can reach all the Sound Alerts domains by using this article here and setting up a DNS following this guide here.

If you need additional help, please feel free to reach out to us and join our Discord Server.

This is not the right solution? We are happy to help you!

Contact us
More articles
Scene Editor First Steps
Scene Editor First Steps

The Scene Editor enables more ways to elevate your livestream: It allows you to add useful widgets with various functionalities to your livestream—completely available within your Sound Alerts setup.

Posted by Mr.Bubi
17
Alert Animation Editor
Alert Animation Editor

With the Alert Animation Editor, you can assemble an alert animation focused on your stream's requirements in a simple yet powerful web editor in the Sound Alerts Dashboard.

Posted by Mr.Bubi
1
Monitor and Output Audio Settings
Monitor and Output Audio Settings

Master the Art of managing your Monitor and Output configuration in the Advanced Audio Properties, fixing common issues along the way

Posted by Marenthyu
1