When your sound does not play on stream it can have multiple reasons. Sometimes the sound was paid successfully and did not get pushed through the browser source. This often is an issue on the end of the streamer. Unfortunately, this is not refundable. You are not eligible to get a token.
BUT if you get an error while you redeem a sound you can do the following:

When having an error with the Sound Alerts extension, please visit our restore page and enter your username and the channel name where you experienced the error. Please make sure to enter your username and the channel name correct or an error will pop up.

restore1.png

When the refund was successful you will get TOKEN worth the same bits you spend before. Therefore you can redeem a sound again which is worth the same amount of bits.

NOTE: Often you already get a token by our system automatically. Select a sound worth the same amount of bits and try to play it. If the sound is displayed as “0 Bits” you already got a token.

Token2.png

This is not the right solution? We are happy to help you!

Contact us
More articles
Create new sounds
Create new sounds

We will show you how you can upload a custom sound.

Posted by Mr.Bubi
10
I used Bits but the sound didn’t play
I used Bits but the sound didn’t play

Here you will get help if you are searching for a replay token.

Posted by Mr. Leeroy
10
Manage other channels
Manage other channels

With the new feature, Streamers can add managers to change their sound buttons or even sound profiles. Here you will learn how to add your managers and which different roles are able to be assigned.

Posted by Mr.Bubi
1