Sometimes, banned viewers can continue to use Twitch Extensions such as Sound Alerts. We have implemented a feature that detects the banned users of a channel and automatically excludes them from using Sound Alerts on that channel.

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Are you a streamer, and someone you banned can still use Sound Alerts? Open a ticket here on our Discord, and our support staff will help you in no time.

Are you an unbanned viewer who still can't use Sound Alerts on the channel? Open a ticket here on our Discord, and our support staff will help you in no time.

If you still face problems after this guide, do not worry: You can join our Discord server to talk to our team of Sound Alerts experts.

This is not the right solution? We are happy to help you!

Contact us
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