You'll likely want to upload additional media like audio or video files when customizing your alerts. Here are some tips and things to keep in mind when doing so.

Showing the Media Upload Process

Supported Media Types

Generally, the most commonly used files are supported to be played via Sound Alerts! If your file gets rejected, it may be as simple as converting it to the correct file type. The following are supported:

  • For Audio Files: aac, mp3, opus, wav, weba, 3gp, 3g2
  • For Video Files: avi, mp4, ts, webm, mkv, 3gp, 3g2

Keeping it "simple" is often the best choice here - mp3 or wav for audio, webm or mp4 for video is what we recommend!

Maximum File Size

To keep things snappy for everyone, there is a maximum file size of 300MB (or precisely 314572800 Bytes) for any uploaded file. That's plenty large and can already cause issues, so if you run into any issues with your alerts, keeping your audio and video files below 5MB is a good target to ensure they can be properly loaded every time and don't get corrupted along the way.

Maximum Length

When uploading a sound or video, you are limited to 5 minutes. We haven't seen this as an issue for anyone since alerts this long are really uncommon, even for miraculous events like that elusive Level 100 Hype Train! Remember that alerts are meant to be a quick celebration, not an essay in school!

Content Filtering

To keep our users safe and sound (we love you all!), all uploads are scanned by our content moderation system and will be rejected if anything too naughty is detected. Keep it clean!

My upload isn't working!

If you are sure you're within the above parameters, you should be all set — but content is vast and unpredictable, so difficulties can happen. If you're struggling, try converting your media to another supported media type to give it another shot. Plenty of free online tools are available, but we can recommend Audacity for audio files.

If you still cannot get things working correctly, don't hesitate to contact us on our Discord Server!

FAQ

aac, mp3, opus, wav, weba, 3gp and 3g2

avi, mp4, ts, webm, mkv, 3gp and 3g2

300MB (or precisely 314572800 Bytes) - but try to keep it below 5MB!

5 Minutes

This is not the right solution? We are happy to help you!

Contact us
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