If your viewers don't have permission to use Bits via the Sound Alerts Extension to trigger alerts, it's usually a mistake in the settings on the Twitch permissions page.

To change this, visit your Twitch Creator Dashboard --> Extension --> My Extensions --> Permissions.
A window will open with 3 sub-items.

Make sure the last option, "This extension can use Bits in Extensions features on my Channel" is checked.

BitsInExtensionFeature.gif

We recommend that every permission is enabled. This will prevent you from encountering more unwanted issues at a later time.
If you have any questions left, please get in touch with us and visit our Sound Alerts Discord Server.

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