If your viewers don't have permission to use Bits via the Sound Alerts Extension to trigger alerts, it's usually a mistake in the settings on the Twitch permissions page.

To change this, visit your Twitch Creator Dashboard --> Extension --> My Extensions --> Permissions.
A window will open with 3 sub-items.

Make sure the last option, "This extension can use Bits in Extensions features on my Channel" is checked.

BitsInExtensionFeature.gif

We recommend that every permission is enabled. This will prevent you from encountering more unwanted issues at a later time.
If you have any questions left, please get in touch with us and visit our Sound Alerts Discord Server.

This is not the right solution? We are happy to help you!

Contact us
More articles
My Visual plays but the Alert Sound does not
My Visual plays but the Alert Sound does not

No sound when an alert is played? Here, you get the most common solutions.

Posted by Mr.Bubi
0
How to receive more Channel Points slots?
How to receive more Channel Points slots?

Three easy ways of earning more Channel Points slots.

Posted by Mr.Bubi
3
How to set up a Raid Alert on Twitch
How to set up a Raid Alert on Twitch

ATTENTION PLEASE, WE ARE GETTING RAIDED!

Posted by Mr.Bubi
1