In case a Channel Point alert does not play out as it should, you can easily refund the Channel Points to your viewer using the Activity Feed. Simply follow these steps:

  1. Open the Sound Alerts Dashboard
  2. In the Activity Feed in the center-left, you can see all past alerts
  3. Click on the Channel Point alert you would like to refund
  4. Click on "Refund Channel Points"

CpRefund_Activity1.png

You can see the confirmation on the bottom right after that.

CpRefund_Activity2.png

The feature works the same if you have integrated the Activity Feed into your OBS. If you want to know how you can integrate the Activity Feed into your OBS, please also head to our How to add the Sound Alerts Activity Feed to your OBS guide.

CpRefund_Activity3.png

Refunding Channel Points is also possible via the Twitch Channel Points redemptions manager

If you have any questions or need additional help, please get in touch with us and join our Discord Server.

This is not the right solution? We are happy to help you!

Contact us
More articles
Tipping Overlays Setup
Tipping Overlays Setup

Learn how to quickly set up tipping overlays on your Twitch stream to engage viewers and receive real-time support.

Posted by Mr.Bubi
4
How to receive more Channel Points slots?
How to receive more Channel Points slots?

Three easy ways of earning more Channel Points slots.

Posted by Mr.Bubi
3
My Visual plays but the Alert Sound does not
My Visual plays but the Alert Sound does not

No sound when an alert is played? Here, you get the most common solutions.

Posted by Mr.Bubi
0