In case a Channel Point alert does not play out as it should, you can easily refund the Channel Points to your viewer using the Activity Feed. Simply follow these steps:

  1. Open the Sound Alerts Dashboard
  2. In the Activity Feed in the center-left, you can see all past alerts
  3. Click on the Channel Point alert you would like to refund
  4. Click on "Refund Channel Points"

CpRefund_Activity1.png

You can see the confirmation on the bottom right after that.

CpRefund_Activity2.png

The feature works the same if you have integrated the Activity Feed into your OBS. If you want to know how you can integrate the Activity Feed into your OBS, please also head to our How to add the Sound Alerts Activity Feed to your OBS guide.

CpRefund_Activity3.png

Refunding Channel Points is also possible via the Twitch Channel Points redemptions manager

If you have any questions or need additional help, please get in touch with us and join our Discord Server.

This is not the right solution? We are happy to help you!

Contact us
More articles
Twitch Extension Setup
Twitch Extension Setup

This article provides an overview of the key features you'll need when getting started with the Sound Alerts Twitch Extension.

Posted by Mr.Bubi
4
Use Browser Source in other Scenes
Use Browser Source in other Scenes

A little instruction on how to transfer your browser source to your other scenes.

Posted by Mr.Bubi
17
How to get Twitch Affiliate
How to get Twitch Affiliate

To unlock more features with Sound Alerts get the Twitch Affiliate status!

Posted by Mr. Leeroy
15