In case a Channel Point alert does not play out as it should, you can easily refund the Channel Points to your viewer using the Activity Feed. Simply follow these steps:

  1. Open the Sound Alerts Dashboard
  2. In the Activity Feed in the center-left, you can see all past alerts
  3. Click on the Channel Point alert you would like to refund
  4. Click on "Refund Channel Points"


You can see the confirmation on the bottom right after that.


The feature works the same if you have integrated the Activity Feed into your OBS. If you want to know how you can integrate the Activity Feed into your OBS, please also head to our How to add the Sound Alerts Activity Feed to your OBS guide.


Refunding Channel Points is also possible via the Twitch Channel Points redemptions manager

If you have any questions or need additional help, please get in touch with us and join our Discord Server.

This is not the right solution? We are happy to help you!

Contact us
More articles
Alert Animation Store Showcase
Alert Animation Store Showcase

A smooth viewing experience needs some stylish visuals: You can enhance the look of your stream by using our Alert Animation Store in the Sound Alerts Dashboard.

Posted by mahween
Channel Point Issues
Channel Point Issues

Your Channel Point queue up & doesn't work anymore.

Posted by Mr.Bubi
How to use your customized Font for Sound Alerts
How to use your customized Font for Sound Alerts

This guide will show you how to implement your font files in Sound Alerts by adapting the CSS (Cascade Style Sheets) in your streaming software. This is a great way to give your livestream and Sound Alerts a personal touch.

Posted by Mr. Leeroy