Your Sound Alerts browser source can appear offline for multiple reasons — these are the most common ones.
You can also use our Sound Alerts Browser Source Troubleshooting Video Guide to find the cause of your issue.
Implement the browser source in your streaming software
If the Sound Alerts Extension on Twitch says your browser source is offline, you need to make sure that your browser source of Sound Alerts is active. Make sure you implemented the Sound Alerts browser source correctly in your broadcast software using our Setup Page.
Refresh the cache of the browser source
If the Sound Alerts browser source is not online, even if you implemented it in your streaming software and the streaming software is opened, there might be an issue with the source. In that case, please try to refresh the cache of the browser source. Open the properties of the Sound Alerts browser source in your streaming software and click the "Refresh cache of current page" button.
Change Browser Source Hardware Acceleration
If this still does not help, go to your OBS Settings -> Advanced and try again by either enabling or disabling the "Browser Source Hardware Acceleration".
If you have any questions or need additional help, please reach out to us and join our Discord Server.
