"Control audio via OBS/Streamlabs" is a useful setting inside OBS or Streamlabs that lets you control the audio of your Sound Alerts browser source inside your streaming software.
Sadly, this option can cause a bug, where the audio of the Sound Alerts browser source isn't processed correctly and can cause various adverse effects.

What effects does this bug cause?

This bug can cause a broad spectrum of unwanted influences on the audio of your Sound Alerts browser source, which makes it hard sometimes to differentiate it from other audio issues.
These are the issues the bug can cause:

  • No audio at all
  • Your alerts get suddenly cut off
  • Your alerts sound distorted
  • You hear an echo
  • The volume is not correct

How do I fix it?

Sadly, the only way to fix this bug is to avoid it by disabling the "Control audio via OBS/Streamlabs" in your streaming software.

For OBS

If you are using OBS, double-click on your Sound Alerts browser source to open the settings. After that, disable "Control audio via OBS".

What to do when Sound Alerts do not sound as they should 1.gif

For Streamlabs

If you are using Streamlabs, double-click on your Sound Alerts browser source to open the settings. After that, disable "Control audio via Streamlabs"

What to do when Sound Alerts do not sound as they should 2.gif

The audio is still causing problems

If disabling "Control audio via OBS/Streamlabs" didn't work, you might want to check out our other article about sound issues here, or watch our dedicated audio troubleshooting video here.

Also, please feel free to visit our Discord server if you have any questions regarding Sound Alerts.

This is not the right solution? We are happy to help you!

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