With Sound Alerts your viewers can also pay with their earned Twitch Channel Points to play sounds.

Sometimes it can happen that your Channel Point alerts don't work the right way, this can have multiple reasons. You can find some fixes below.

Channel Point sounds don't work anymore

If the channel point Alerts are not working anymore, try to refresh the cache of the Sound Alerts browser source.

To refresh the cache, right-click your browser source and select properties. Click on “Refresh cache of current page” at the bottom of the window.

OBS Studio

SA_OBS_refreshcache.png
SA_OBS_refreshcache2.png

Streamlabs OBS

SA_SLOBS_refreshcache.png

Channel Point sounds getting queued instead of playing directly

Please check if your channel point sound alerts are getting queued up in the viewer request section.
If so, please visit your Twitch creator dashboard and click on “Viewers Rewards” → “Channel Points” → “Manage Rewards and Challenges”

SA_CPS_3.png

CPRewards&Challenges.png

Now you see all channel point rewards. Press “Edit” and a window opens up. Make sure the “Skip Reward Request Queue” is enabled.

SA_CPS_2.png
SA_CPS_1.png

Channel Point Refund

Our system will auto-approve redemptions after 30 seconds of successfully playing an alert. The broadcaster or a moderator can refund it within those 30 seconds if they'd like and our system won't override it.

This is not the right solution? We are happy to help you!

Contact us
More articles
Earning Revenue with Sound Alerts
Earning Revenue with Sound Alerts

How to set up Sound Alerts with Bits and start earning money.

Posted by Mr. Leeroy
24
Share Sounds and Designs
Share Sounds and Designs

Looking for a specific sound or design someone is using? We show you how they can share these with you!

Posted by Mr.Bubi
0
How to get Twitch Affiliate
How to get Twitch Affiliate

To unlock more features with Sound Alerts get the Twitch Affiliate status!

Posted by Mr. Leeroy
13