With Sound Alerts your viewers can also pay with their earned Twitch Channel Points to play sounds.

Sometimes it can happen that your Channel Point alerts don't work the right way, this can have multiple reasons. You can find some fixes below.

Channel Point sounds don't work anymore

If the channel point Alerts are not working anymore, try to refresh the cache of the Sound Alerts browser source. Also visit the Sound Alerts dashboard, head over to Settings, and make sure to toggle the Channel Point option off and back on again.

To refresh the cache, right-click your browser source and select properties. Click on “Refresh cache of current page” at the bottom of the window.

OBS Studio


Streamlabs OBS


Channel Point sounds getting queued instead of playing directly

Please check if your channel point sound alerts are getting queued up in the viewer request section.
If so, please visit your Twitch creator dashboard and click on “Viewers Rewards” → “Channel Points” → “Manage Rewards and Challenges”



Now you see all channel point rewards. Press “Edit” and a window opens up. Make sure the “Skip Reward Request Queue” is enabled.


This is not the right solution? We are happy to help you!

Contact us
More articles
Create new sounds
Create new sounds

We will show you how you can upload a custom sound.

Posted by Mr.Bubi
Emote Celebration Widget
Emote Celebration Widget

Emote Celebration is a way to celebrate/display an important stream moment, like raid, subs, and followers, using the channel emotes that will appear like a firework on your screen.

Posted by Mr.Bubi
Manage other channels
Manage other channels

With the new feature, Streamers can add managers to change their sound buttons or even sound profiles. Here you will learn how to add your managers and which different roles are able to be assigned.

Posted by Mr.Bubi