Our tool Sound Alerts allows your viewers to play sounds and animations for Channel Points. In case you have any issues related to your Channel Points alerts not playing out correctly, we have assembled some of the most common troubleshooting steps below:

Channel Point Sounds don't work anymore

If your Channel Points alerts are not working anymore, try refreshing the cache of the Sound Alerts browser source. To refresh the cache, right-click your browser source and select properties. Click on "Refresh cache of current page" at the bottom of the window.

OBS Studio

SA_OBS_refreshcache.png
SA_OBS_refreshcache2.png

Streamlabs OBS

SA_SLOBS_refreshcache.png

Channel Point Sounds getting queued instead of playing directly

Please check if your Channel Point alerts are getting queued up in the viewer request section. If so, please visit your Twitch Creator Dashboard and click on "Viewers Rewards" → "Channel Points" → "Manage Rewards and Challenges".

SA_CPS_3.png

CPRewards&Challenges.png

Now you see all Channel Point rewards. Press "Edit" and make sure the "Skip Reward Request Queue" is enabled.

SA_CPS_2.png
SA_CPS_1.png

Channel Point Refund

Our system will auto-approve redemptions after 3 minutes of successfully playing an alert. The broadcaster or a moderator can refund it within those 3 minutes if they'd like, and our system won't override it. To refund a Channel Point alert on your channel, simply open your Sound Alerts Activity Feed and click on the refund button on the right side of the alert.

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If you have any questions left, please get in touch with us and visit our Sound Alerts Discord Server.

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