Overview

Blocking users from using the Sound Alerts Extension and Channel Points is a simple process that ensures a more controlled and positive experience on your channel. This guide will walk you through the steps to block users, remove them from the Leaderboard, and stop them from using Sound Alerts on your channel.

Access your General Settings

Navigate to your General Settings of the Sound Alerts Dashboard. On the right side of this page, you will find the option to ban/block users from using Sound Alerts on your channel.

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Banning Users

Select the user you wish to ban. Once banned, the user will be removed from your Leaderboard and will no longer be able to send alerts via the Sound Alerts Extension and Channel Points.

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The Channel Points value of the alert a banned user tries to activate will automatically be refunded to prevent the alert playout. Please note that this ban does not prevent users from accessing your Twitch chat — to do so, you will need to ban them with the /ban command in your chat.

FAQ

When you ban a user, they will be removed from the Leaderboard and can no longer send alerts through the Sound Alerts Extension on your channel. Additionally, the Channel Points of the alert they are trying to activate will be refunded automatically to prevent the playout.

You can access the General Settings by navigating to the settings menu on your streaming platform or through the Sound Alerts Dashboard. The ban option is located on the right side of this page.

Sound Alerts does not notify banned users. However, they will notice they can no longer send alerts or use Channel Points on your channel.

Yes, you can unban a user by returning to your General Settings and removing them from the ban list. They will then regain the ability to use the Sound Alerts Extension and Channel Points on your channel.

Currently, you need to ban users individually. There is no bulk ban feature available in the settings.

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