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Restore Tokens

Restore Tokens

Mahween
Mahween
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In rare instances, your alerts may not be processed properly, which can result in your alert not appearing on the livestream. If we are able to detect that an alert has gone missing on our end, we are able to grant you a restore token for Sound Alerts — learn more about it in this short guide.

Claiming your Restore Token

Simply visit this website and type in your Twitch name along with the Twitch name of the channel the alert was supposed to be played on. Restore tokens can only be claimed for Bits alerts in our Twitch Extension. Please note that we can not provide restore tokens for any alert that has gone missing for reasons outstide of our control — this would include errors based on the specific streaming or sound setup of a channel.

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Using your Restore Token

If you sucessfully claimed your token, you can simply visit the channel again and select an Extension alert of the same type and value and it will display that you can use your token to activate it once again.

FAQ

Yes, the restore token will only work with Bits alerts in our Twitch Extension — this does not include Channel Points alerts or other alert types like Follows, Subs, or Raids.

Restore tokens can only be claimed, if we detect that an alert has gone missing because of us. This means that alerts that have gone missing because of a channel's individual audio or streaming setup are not eligible for restore tokens. You can always join our Discord to check if we can find out why your alert did not play, though.

No, Sound Alerts is not able to refund individual Bits transactions.

Restore Tokens can only be claimed shortly after the missing alert occurs, so it’s best to request one as soon as possible.

 

No, Restore Tokens are tied to the Twitch account where the Bits were originally spent.

 

Yes, Refund Tokens have a limited validity period, so make sure to use them before they expire.